If, at any time in between regularly scheduled treatments, you are not completely satisfied with your results, Company will return to treat the troubled area at no extra charge, following regulatory law guidelines and waiting periods. If the problem persists, Company will continue to work to solve it to your satisfaction.



1. TERM – This Service Agreement, as specified in the Length of Service Agreement section, is between OBEX Pest Defense, LLC (the “Company”) and the Customer. After the initial term of this Agreement, the Company will continue to provide Regular Services according to the Service Schedule until either party cancels this Agreement by giving 30-day written notice. The Company reserves the right to increase the Regular Service Charge or Recurring Charge after twelve (12) months from the date of this Service Agreement.

2. SERVICE – Company will provide pest control service for twelve (12) months, or longer, as specified under the terms and conditions of this agreement. This agreement does not guarantee, and Company does not represent, that covered insects will not return to the Property, nor does Company guarantee complete elimination of pests. Following the Initial Service, the Customer will be given a regular service day, and the Customer agrees to make the premises available for service. If no one is home on the regular service day, Company will service the outside of the home and send a record of service to customers email. Customer agrees to pay the normal charge for this outside service. Company will service the inside of the house, at no additional charge, if requested by Customer at least one business day prior to service date.

3. CUSTOMER OBLIGATIONS – Customer understands that results of service are relative to, and dependent upon, the cooperation of the Customer as to housekeeping, sanitation, maintenance, and accessibility of areas to be serviced, including gated and/or locked area(s). Customer agrees to cooperate with Company as reasonably necessary to facilitate treatment and control.

4. SERVICE EXCLUSIONS – Customer understands that this Agreement does not include the control or prevention of wood infesting organisms such as termites, powder post beetles, wood borers, carpenter ants, carpenter bees, wood wasps, or wood decay fungus. Customer understands that this agreement does not include treatment for any mold or mold-like conditions, which is outside the scope of the intended treatment. Company will treat for wasp nests on Customer’s home; however, Customer understands that this agreement does not guarantee for flying insects.

5. FAILED PAYMENTS – If Customer fails, for any reason, to make any payment within 30 days from the due date, Company, at its option, may discontinue its services and start collection proceedings. Upon failure to make such payment, the Customer agrees to pay all costs of collection, including a reasonable attorney’s fee. Further, Customer agrees that if any of Customer’s payments become delinquent, Company is authorized to electronically debit any account that Customer has used for payment to Company or any account that Company has on record for Customer to make any such delinquent payment(s), according to the authorizations and conditions of the Automatic Payments section of this Agreement.

6. REFERRALS AND CREDITS – Customer may receive a credit on their account of up to one month of their recurring monthly fee, once a Referred Customer (the “Referred”) has signed up and met the following conditions: a) Customer-provided information must match Referred account, b) Referred must be an active customer, and c) Referred must remain a customer for entire Term of their Agreement. Credit applies to Current Customer’s account only, and cannot be duplicated or transferred to Referred’s account. Account Credit has no cash value, may not be refunded and/or returned to Customer or Referred, and can be revoked at the sole discretion of Company. One-time courtesy credits may not be refunded or returned to Customer, even in the event of account cancellation, and must be used toward services on account.

7. EARLY TERMINATION – Should Customer decide to cancel prior to the end of Term, a Cancellation Fee will apply, totaling the amount indicated under the Payment Detail section of this Agreement. Customer agrees that, upon cancellation, this amount, and any current balance, will be due immediately and charged according to the Automatic Payments section. The Cancellation Fee will not apply after the Term of this Agreement, unless a new Agreement is signed by Customer. Customer understands that this fee is not prorated for any time completed of Term, will apply up and to the day of its completion, and is still in effect should the Customer be disconnected for nonpayment by Company.

8. REFUNDS – Should a refund be issued to Customer, they understand and agree that funds may take: a) seven to ten (7-10) business days for release and processing to credit or bank check (debit) card, in addition to any timeline from their financial institution, or b) up to thirty (30) business days for paper check mailed to Customer. Customer agrees that, upon termination of this Agreement, any unused portion of payment made to account may be issued via credit card, bank check (debit) card or physical check, following these timelines, at Company’s sole discretion. Paper checks will only be mailed to the address listed on Customer’s account, and will be sent via United States Postal Service.

9. WAIVERS – Customer expressly waives and releases Company from liability for any claim for personal injury (including stings, bites or illnesses) or property damage (to the structure or contents) caused by wood destroying organisms, vole, mice, fire ants, pharaoh ants, spiders, ticks, fleas, wasps, bees or other pests listed on the Agreement. Customer waives any claim for damage or injury unless made in writing within one (1) year of treatment or incident. EXCEPT AS OTHERWISE PROHIBITED BY LAW COMPANY DISCLAIMS AND SHALL NOT BE RESPONSIBLE FOR ANY LIABILITY FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, STIGMA AND/OR LOSS OF ENJOYMENT DAMAGES. THE OBLIGATION OF COMPANY SPECIFICALLY STATED IN THIS AGREEMENT ARE GIVEN IN LIEU OF ANY OTHER OBLIGATION OR RESPONSIBILITY, EXPRESS OR IMPLIED, INCLUDING ANY REPRESENTATION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

10. MANDATORY ARBITRATION – Company and Customer agree that any claim, dispute or controversy (“Claim”) between them or against the other or the employees, agents or assigns of the other, and any Claim arising from or relating to this agreement or the relationships which result from this agreement, including but not limited to any tort or statutory Claim, shall be resolved by neutral binding arbitration by the American Arbitration Association (“AAA”), under the rules of AAA in effect at the time the Claim is filed (“AAA rules”). Any arbitration hearing at which the parties appear personally will take place at a location within the United Sates federal judicial district in which Customer resides. AAA Rules and forms may be obtained and all claims shall be filed at any AAA office, or by calling 1-800-778-7879. Each party shall be responsible for paying its own attorneys’ fees, costs and expenses; the arbitration fees and arbitrator compensation shall be payable as provided in the AAA Rules. However, for a Claim of $15,000 or less brought by Customer in his/her/its individual capacity, if Customer so requests in writing, Company will pay Customer’s arbitration fees and arbitrator compensation due to the AAA for such Claim to the extent they exceed any filing fees that the Customer would pay to a court with jurisdiction over the Claim. The arbitrator’s power to conduct any arbitration proceeding under this arbitration agreement shall be limited as follows; any arbitration proceeding under this agreement will not be consolidated or joined with any arbitration proceeding under any other agreement, or involving any other property or premises, and will not proceed as a class action or private attorney general action. The foregoing prohibition on consolidated, class action and private attorney general arbitrations is an essential and integral part of this arbitration clause and is not severable from the remainder of the clause. The decision of the arbitrator shall be a final and binding resolution of the Claim. This arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16. Judgment upon the award may be entered in any court having jurisdiction. Neither party shall sue the other party with respect to any matter in dispute between the parties other than for enforcement of this arbitration agreement or of the arbitrator’s award. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT OR OPPORTUNITY TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE THEIR CASE, BUT THEY CHOOSE TO HAVE ANY DISPUTES DECIDED THROUGH ARBITRATION.

11. CHEMICAL INFORMATION WARNING – Virtually all pesticides have some odor which may be present for a period of time after application. If you or any member of your household believes you have sensitivity to chemical odor or chemicals, Company recommends that you not have an initial or subsequent service performed at your premises until you have consulted with your family physician. At your request, Company will provide information about the chemicals to be used in treating the premises, which are also available at

12. AUTOMATIC PAYMENTS – With Company’s Automatic Check (when available) and Automatic Card Options, following Customer’s Initial Service or Regular Services the Customer’s credit card, checking account, or bank check card (displaying the Visa or MasterCard logo) will be automatically charged. Monthly recurring charges will begin starting the month after the Initial Service treatment, and will continue until Customer terminates this Agreement under the conditions of the Term section. Customer authorizes Company to initiate debit entries against Customer’s credit card, checking account or bank check card account for the regularly-scheduled services performed as listed in this Agreement and according to the terms and conditions of this Agreement. Customer authorizes the credit card, the checking account or the bank check card company to accept any debit entries initiated by Company to be debited from the Customer’s account. Further, Customer authorizes the credit card, the checking account or the bank check card company listed in this Agreement to tender payment to COMPANY for services rendered, when it is charged, and to post the payment to Customer’s account. Customer has the right to cancel this automatic payment authorization by submitting to Company written notice 30 days in advance of the intended termination of this authorization. This authorization will remain in effect until Company has received that written notification of termination. Any card on file may be used for automatic payment at any time, at the sole discretion of the Company, if it has been added at any point by the Customer. It is the Customer’s responsibility to copy or notify the credit card, the checking account or bank check card company if this authorization is cancelled. Cancellation of the automatic payment authorization does not cancel this Pest Control Service Agreement or the Customer’s responsibilities they’re under.

13. ASSIGNMENT – This Agreement may not be assigned in whole or in part by Customer. Customer agrees that Company may assign or subcontract all or any portion of this Agreement, as well as the Automatic Payment Agreement in Automatic Payments section of this Agreement, without notice to Customer and any such assignee or subcontractor shall be entitled to the rights, benefits, privileges and protection afforded to Company under the terms of this Agreement.

14. SCHEDULING – While the Company strives to avoid any treatment delays, adjustments to the Customer’s service schedule may occasionally be necessary, and an exact treatment date cannot be guaranteed. These adjustments can shift the service date by up to 30 days, either earlier or later. This flexibility allows the Company to efficiently manage scheduling factors, including but not limited to the proximity of other nearby services, the Company’s presence in the local area, and other logistical considerations. In the event that a customer is not present and the service cannot be performed whatsoever, the Company will reschedule the service to the next available date in the local area, in accordance with this Agreement. Any of these adjustments are at the Company’s sole discretion, and may be with or without notice.

15. FILMING AND PHOTOGRAPHY – Customer grants the Company the sole and absolute right, without compensation or other form of remuneration, to film, photograph, or utilize Unmanned Aircraft Systems, “UAS” (drone), to record service activities at the Customer’s location(s), in accordance with local, State and FAA laws and regulations. Without obtaining separate consent, the Company may use this material in a variety of ways, such as social media, websites, and advertisements, at its sole discretion. Personal-identifiable information, including human likeness, if documented, shall be removed or not used for public display, unless expressed consent from Customer is obtained for project(s) in a separate agreement. Recording and/or photography may take place with or without the customer’s prior consent, and all media that is captured will be the sole property of the Company. The Customer retains the right to opt-out of future media documentation at any time through written notice to the Company. Any footage or photographs already collected before the opt-out notice will be retained by the Company and may also continue to be used by the terms of this Agreement.

16. AGREEMENT CHANGES OR UPDATES – Customer agrees that the Exclusions, Limitations and their responsibilities under this Agreement shall continue for as long as Customer maintains an active account. Company reserves the right to change this Agreement from time to time. We will notify you about significant changes by placing a prominent notice on our website, emailing the listed address(es) on your account, and/or by updating any information at Your continued use of Services available after such modifications will constitute your: (a) acknowledgment of the modified Policies; and (b) agreement to abide and be bound by those Policies.

17. ENTIRE AGREEMENT – Customer acknowledges that the only terms and conditions of this agreement are those stated within this document and that there are no other terms, written or oral, or provisions which apply other than those printed herein. If any provisions of, or portions thereof, this Agreement is found to be invalid or unenforceable, it shall not affect the validity or enforceability of any other part of this Agreement.